Documentation
Guides for store owners and staff using Myrivo.
Getting Started
- Getting Started
Set up your account, create your first store, and establish operating defaults before launch.
Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Merchant Troubleshooting
Diagnose common storefront and operations issues without losing track of the workflow or the customer impact.
Audience: Store owners, admins, and day-to-day operatorsOwner: Support OperationsReview cadence: MonthlyNext review: April 30, 2026
Operations
- Admin Dashboard and Operations
Work queue-first in the admin dashboard, then move into Users and Stores for management tasks.
Audience: Platform admins and support leadsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Catalog and Orders
Manage products, inventory behavior, and order fulfillment in a single store workspace.
Audience: Store owners, admins, and operations staffOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Moderation Workflows and Escalation
Review customer-submitted store reviews, apply policy-based decisions, and escalate edge cases.
Audience: Store owners and operators moderating customer reviewsOwner: Trust & SafetyReview cadence: MonthlyNext review: April 15, 2026Review overdue - Pickup and Shipping Operations
Configure fulfillment options, run day-to-day pickup and shipping workflows, and handle operational exceptions without losing customer clarity.
Audience: Store owners, admins, and fulfillment staffOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Promotions and Subscribers
Launch discount campaigns and grow your audience with repeatable promotion workflows.
Audience: Marketing and growth teamsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Refunds, Disputes, and Customer Issues
Understand how Myrivo handles refund actions, customer-impacting money movement, and dispute escalations from the order workspace.
Audience: Store owners, admins, and day-to-day operatorsOwner: Support OperationsReview cadence: MonthlyNext review: April 30, 2026 - Release Operations and Deployments
Run safe application releases, verify environment readiness, and know which commands and routes matter when something goes wrong.
Audience: Platform admins, release operators, and support leadsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Reviews and Customer Trust
Use reviews, moderation, and verified-purchase handling to strengthen trust without creating moderation or compliance confusion.
Audience: Store owners, admins, and support operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Store Governance and Approvals
Approve, reject, and suspend stores with consistent reasoning and defensible audit trails.
Audience: Platform admins and support operatorsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Support Operations and Escalation
Handle operator issues, route incidents to the right workspace, and produce reliable handoffs with route-level context and evidence.
Audience: Support leads, admins, and operators covering platform workflowsOwner: Support OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
Storefront
- Content Workspace and Branding
Control storefront messaging, structure, and visual system across all customer-facing pages.
Audience: Brand and content teamsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Domains and Launch Readiness
Connect a custom domain, verify launch readiness, and avoid switching customer traffic before the store is truly ready.
Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Email Studio and Lifecycle Messages
Configure store email templates, keep transactional messages on-brand, and understand which lifecycle emails the platform sends automatically.
Audience: Store owners, admins, and brand operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
Team
- Accessibility Quality and Release Governance
Understand the accessibility quality bar, target flows, release gates, and support expectations for Myrivo.
Audience: Engineering, design, product, and support teamsOwner: Product EngineeringReview cadence: MonthlyNext review: April 15, 2026Review overdue - Legal Governance and Consent Operations
Publish legal versions, communicate required updates, and produce acceptance evidence quickly.
Audience: Platform admins and compliance operatorsOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Marketing Email Compliance and Consent
Understand the boundary between transactional email, marketing subscribers, sender identity, and unsubscribe expectations.
Audience: Store owners, growth operators, and compliance stakeholdersOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Privacy Rights and Cookie Operations
Understand how cookie consent, California rights, do-not-sell/share requests, and browser privacy signals are handled.
Audience: Store owners, support operators, and compliance stakeholdersOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Team Access and Invites
Invite staff safely and manage store-level roles without losing owner control.
Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Welcome Popup Discount Campaigns
Configure the first-visit email popup that captures marketing consent and emails a welcome discount code.
Audience: Store owners, merchandisers, and growth operatorsOwner: Growth OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
Reporting
- Audit Explorer and Evidence
Investigate platform actions and build evidence packs for disputes or compliance requests.
Audience: Platform admins, support leads, and compliance stakeholdersOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Marketing Analytics and Experiments
Understand how Myrivo tracks public-site conversion, where to read performance, and how to run lightweight CTA experiments safely.
Audience: Operators, admins, and anyone responsible for growth decisionsOwner: Growth OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue - Reports and Billing
Use insights, inventory ledger, and billing events to monitor store performance and platform fees.
Audience: Owners and finance stakeholdersOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026 - Storefront Analytics and Reporting
Read store-level traffic, conversion, and merchandising signals and connect them back to merchandising and fulfillment decisions.
Audience: Store owners, admins, and growth operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026