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Documentation

Guides for store owners and staff using Myrivo.

Getting Started

  • Getting Started

    Set up your account, create your first store, and establish operating defaults before launch.

    Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Merchant Troubleshooting

    Diagnose common storefront and operations issues without losing track of the workflow or the customer impact.

    Audience: Store owners, admins, and day-to-day operatorsOwner: Support OperationsReview cadence: MonthlyNext review: April 30, 2026

Operations

  • Admin Dashboard and Operations

    Work queue-first in the admin dashboard, then move into Users and Stores for management tasks.

    Audience: Platform admins and support leadsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Catalog and Orders

    Manage products, inventory behavior, and order fulfillment in a single store workspace.

    Audience: Store owners, admins, and operations staffOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Moderation Workflows and Escalation

    Review customer-submitted store reviews, apply policy-based decisions, and escalate edge cases.

    Audience: Store owners and operators moderating customer reviewsOwner: Trust & SafetyReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Pickup and Shipping Operations

    Configure fulfillment options, run day-to-day pickup and shipping workflows, and handle operational exceptions without losing customer clarity.

    Audience: Store owners, admins, and fulfillment staffOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Promotions and Subscribers

    Launch discount campaigns and grow your audience with repeatable promotion workflows.

    Audience: Marketing and growth teamsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Refunds, Disputes, and Customer Issues

    Understand how Myrivo handles refund actions, customer-impacting money movement, and dispute escalations from the order workspace.

    Audience: Store owners, admins, and day-to-day operatorsOwner: Support OperationsReview cadence: MonthlyNext review: April 30, 2026
  • Release Operations and Deployments

    Run safe application releases, verify environment readiness, and know which commands and routes matter when something goes wrong.

    Audience: Platform admins, release operators, and support leadsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Reviews and Customer Trust

    Use reviews, moderation, and verified-purchase handling to strengthen trust without creating moderation or compliance confusion.

    Audience: Store owners, admins, and support operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Store Governance and Approvals

    Approve, reject, and suspend stores with consistent reasoning and defensible audit trails.

    Audience: Platform admins and support operatorsOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Support Operations and Escalation

    Handle operator issues, route incidents to the right workspace, and produce reliable handoffs with route-level context and evidence.

    Audience: Support leads, admins, and operators covering platform workflowsOwner: Support OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue

Storefront

  • Content Workspace and Branding

    Control storefront messaging, structure, and visual system across all customer-facing pages.

    Audience: Brand and content teamsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Domains and Launch Readiness

    Connect a custom domain, verify launch readiness, and avoid switching customer traffic before the store is truly ready.

    Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Email Studio and Lifecycle Messages

    Configure store email templates, keep transactional messages on-brand, and understand which lifecycle emails the platform sends automatically.

    Audience: Store owners, admins, and brand operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026

Team

  • Accessibility Quality and Release Governance

    Understand the accessibility quality bar, target flows, release gates, and support expectations for Myrivo.

    Audience: Engineering, design, product, and support teamsOwner: Product EngineeringReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Legal Governance and Consent Operations

    Publish legal versions, communicate required updates, and produce acceptance evidence quickly.

    Audience: Platform admins and compliance operatorsOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Marketing Email Compliance and Consent

    Understand the boundary between transactional email, marketing subscribers, sender identity, and unsubscribe expectations.

    Audience: Store owners, growth operators, and compliance stakeholdersOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Privacy Rights and Cookie Operations

    Understand how cookie consent, California rights, do-not-sell/share requests, and browser privacy signals are handled.

    Audience: Store owners, support operators, and compliance stakeholdersOwner: Compliance OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Team Access and Invites

    Invite staff safely and manage store-level roles without losing owner control.

    Audience: Store owners and adminsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Welcome Popup Discount Campaigns

    Configure the first-visit email popup that captures marketing consent and emails a welcome discount code.

    Audience: Store owners, merchandisers, and growth operatorsOwner: Growth OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue

Reporting

  • Audit Explorer and Evidence

    Investigate platform actions and build evidence packs for disputes or compliance requests.

    Audience: Platform admins, support leads, and compliance stakeholdersOwner: Platform OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Marketing Analytics and Experiments

    Understand how Myrivo tracks public-site conversion, where to read performance, and how to run lightweight CTA experiments safely.

    Audience: Operators, admins, and anyone responsible for growth decisionsOwner: Growth OperationsReview cadence: MonthlyNext review: April 15, 2026Review overdue
  • Reports and Billing

    Use insights, inventory ledger, and billing events to monitor store performance and platform fees.

    Audience: Owners and finance stakeholdersOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026
  • Storefront Analytics and Reporting

    Read store-level traffic, conversion, and merchandising signals and connect them back to merchandising and fulfillment decisions.

    Audience: Store owners, admins, and growth operatorsOwner: Merchant EducationReview cadence: QuarterlyNext review: June 30, 2026

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