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Promotions and Subscribers

Launch discount campaigns and grow your audience with repeatable promotion workflows.

Audience: Marketing and growth teamsOwner: Merchant EducationUpdated March 2026Review cadence: QuarterlyNext review: June 30, 2026

Promotion Setup

Create promotions with clear start/end windows and test with representative carts before activation.

Use total redemption caps to limit overall campaign volume and per-customer redemption caps to control repeat use. For welcome or first-order offers, prefer `One per customer` unless you intentionally want the same shopper to redeem the code more than once.

Per-customer caps are enforced at checkout against the shopper's normalized email address and, when available, their signed-in customer identity. If a customer has already reached the limit, checkout will reject the code before the order is placed.

Subscriber Growth

Use subscriber tools for list growth and segmentation.

Coordinate subscriber messaging with your Content Workspace email capture copy.

Subscriber status is the marketing-consent view of your audience. It is separate from transactional lifecycle email delivery.

Use this workspace to understand who is:

  • actively subscribed for promotional email
  • unsubscribed and should remain suppressed from marketing sends
  • coming from newsletter or similar list-growth surfaces
  • `/docs/email-studio-and-lifecycle-messages`
  • `/docs/marketing-email-compliance-and-consent`
  • `/docs/storefront-analytics-and-reporting`
  • `/docs/merchant-troubleshooting`

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