Myrivo Privacy Policy

Effective date: 2026-03-09
Version: v1.1

1. Scope

This Privacy Policy explains how Myrivo ("Myrivo," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our websites, applications, dashboards, APIs, and related services (collectively, the "Services").

This Policy applies to information we process as a service provider and platform operator. It does not replace policies of third-party services integrated by merchants or users.

2. Information We Collect

We collect information in the following categories:

2.1 Information you provide directly

• account information (name, email, login credentials, profile data);
• business/store information (store name, settings, content, support contact details);
• order and fulfillment data submitted through the platform;
• communications with support and operational teams;
• legal acceptance and consent confirmations.

2.2 Information collected automatically

• device and browser metadata;
• log and event data (timestamps, route interactions, feature usage);
• IP-derived signals, security telemetry, and abuse prevention metadata;
• cookies or similar technologies used for session and product functionality.

2.3 Information from integrations and third parties

• payment processing status and identifiers from payment processors;
• shipping/tracking status from connected shipping providers;
• authentication/account identity details from identity providers.

3. How We Use Information

We use personal information to:

• provide and operate the Services;
• authenticate users and maintain account security;
• process and route operational workflows (orders, fulfillment, notifications);
• support billing, fee reporting, and plan management;
• detect fraud, abuse, and platform misuse;
• comply with legal obligations and enforce platform terms;
• analyze product performance and improve platform reliability.

4. Legal Bases (where applicable)

Depending on jurisdiction, we process data based on:

• contractual necessity (providing the Services);
• legitimate interests (security, analytics, operations, product improvement);
• compliance with legal obligations;
• consent, where required by law.

5. How We Share Information

We may share information with:

• service providers and subprocessors supporting infrastructure, analytics, support, and security;
• payment and shipping partners necessary to complete transactions and fulfillment operations;
• store operators and authorized team members within access-controlled scopes;
• legal or regulatory authorities when required by law, court order, or valid legal process;
• successor entities in connection with mergers, acquisitions, or asset transfers.

We do not sell personal information for monetary consideration.

6. Data Retention

We retain data for as long as needed to:

• provide the Services and maintain account functionality;
• meet legal, accounting, tax, and compliance obligations;
• enforce agreements and resolve disputes;
• maintain security and audit records.

Retention periods vary by data type and legal requirement.

7. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information, including access controls, audit logging, and secure service architecture.

No system is completely secure. You are responsible for maintaining credential security and promptly reporting suspected account compromise.

8. Your Rights and Choices

Depending on your location, you may have rights to:

• access personal information;
• request correction of inaccurate information;
• request deletion, subject to legal exceptions;
• request restriction or objection to certain processing;
• request data portability;
• withdraw consent where processing relies on consent.

To exercise rights, contact support@myrivo.app. We may verify identity before fulfilling requests.

9. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Data Processing

If data is transferred across borders, we take steps intended to provide appropriate safeguards consistent with applicable law.

11. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, preferences, and analytics. Browser settings may allow you to manage cookie preferences; however, disabling certain cookies can impact Service functionality.

12. Third-Party Links and Services

The Services may contain links or integrations with third-party services. Their privacy practices are governed by their own policies, not this Policy.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post updated versions with effective dates and, where required, request renewed acceptance.

14. Contact

For privacy questions or requests, contact:
support@myrivo.app